Ascension Social Care Privacy Policy

• Last Updated: 04-05-2025

  Ascension Social Care Services is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

  1. Who We Are

  Ascension Social Care Services provides high-quality complex care and home care solutions across the UK. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

  2. What Information We Collect

  We may collect and process the following personal information:

  • Personal details (e.g. name, date of birth, contact details)

  • Health information (if required for the provision of care)

  • Emergency contact details

  • Employment information (for staff and job applicants)

  • Website usage data (e.g. IP address, browser type, pages visited)

  3. How We Use Your Information

  We use your information to:

  • Provide and manage our care services

  • Communicate with you about our services

  • Meet regulatory and legal obligations

  • Respond to enquiries and job applications

  • Improve our website and services

  4. Lawful Basis for Processing

  We process personal data under the following lawful bases:

  • Consent (where applicable)

  • Contractual necessity

  • Legal obligation

  • Vital interests

  • Legitimate interests (e.g. service improvement, safeguarding)

  5. Sharing Your Information

  We only share your information where necessary and with trusted third parties, such as:

  • Healthcare professionals

  • Local authorities and regulators (e.g. CQC)

  • Payroll and IT service providers

  • Law enforcement or legal entities when required

  We never sell your personal data.

  6. Data Security

  We implement robust security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All staff receive training on data protection and confidentiality.

  7. Data Retention

  We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, and contractual obligations.

  8. Your Rights

  Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where consent is the basis for processing)

  To exercise your rights, please contact us using the details below.

  9. Cookies

  We use cookies to improve user experience on our website. Please see our Cookie Policy for more details.

  10. Contact Us

  If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

  Ascension Social Care Services
  Ascension Social Care Limited. 15 Fortune Avenue, Burnt Oak, Edgware. HA8 0FG
  Email: info@ascensionsocialcare.com.
  Phone: +44 2088299812]